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PayPal Adopts SmarterTrack Help Desk for Internal Support and Customer Service Communications

May 16
09:23 2011

Web Hosting ReviewsPHOENIX — Software developer SmarterTools Inc. today announced that global e-commerce provider PayPal has adopted the SmarterTrack help desk to manage internal support and customer service issues for thousands of agents in its European and North American operations centers.

“We are excited that PayPal chose SmarterTrack as a solution for their internal communication needs,” said Jeff Hardy, vice-president of business operations at SmarterTools. “The implementation at PayPal is a great example of SmarterTrack resonating with businesses of any size—from smaller companies accessing SmarterTrack as a service at our datacenter to large enterprise organizations implementing SmarterTrack on site in a fully distributed and load-balanced architecture.”

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SmarterTrack provides large organizations the ability to span across geographic locations while simplifying the communication process between agents and end-users alike. In addition, the flexibility of SmarterTrack’s API allows companies to extend and interface with legacy systems and adapt for future organizational needs.

SmarterTrack is a powerful help desk application built for tracking, managing and reporting on customer service and communications, including sales and support issues. Features include a ticket system, live chat, Who’s On visitor monitoring, call logging and VoIP integration, a task management system, branding and language support, reporting, surveys and a knowledge base. Licensing options for automatic failover support and load balancing functionality are also available, allowing companies to achieve true high-availability for their mission-critical help desks in enterprise environments.

SmarterTrack is available at the SmarterTools website and through authorized resellers.

About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology management software company based in Phoenix, Arizona. SmarterTools develops a Windows mail server, customer service software, and Web log analytics and SEO software that help companies communicate, measure, and support their worldwide business operations. Additional information about SmarterTools Inc. and the SmarterTools product line is available at

About PayPal
With more than 94 million active accounts in 190 markets and 24 currencies around the world, PayPal enables global ecommerce. PayPal is an eBay company and is made up of three leading online payment services: the PayPal global payment service, the Payflow Gateway and Bill Me Later.

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