Web Hosting News

PEER 1 Announces FirstCall Support™

January 28
17:26 2009

Web Hosting NewsVANCOUVER, BC – PEER 1 Network Enterprises, Inc. (TSX-V: PIX), a leading provider of online IT hosting, today announced its service guarantee program, FirstCall Support™, designed to provide answers and solutions for customers, connecting them with appropriate experts within their very first call to the support desk. FirstCall Support, available to PEER 1 managed hosting customers, dedicates immediate attention to callers, which allows customers to focus on running their own businesses, instead of getting bogged down by IT issues or development.

“Our strong base of both loyal and new customers is a real testament to the type of experience we try to create for all of our hosting customers, and the importance we place on customer service,” said Brian Daffern, PEER 1’s director of support. “We make it a priority to remain proactive and passionate when it comes to the service we provide to our customers, ensuring that they have all of the individual support and tools needed to run a successful online business.”

The company began rolling out 24x7x365 FirstCall Support in November 2008 to answer customer questions and resolve issues by connecting in-house PEER 1 managed hosting experts with customers through a faster, more efficient process. Exclusive to PEER 1’s FirstCall Support is the SmartKey authentication tool that provides PEER 1 technicians customer-approved access to customer servers allowing PEER 1 to immediately begin working on any issues.

“Since we started working with PEER 1 for our hosting needs, we have seen a level of service that is unprecedented, helping us grow our business to where it is today,” said Shane Geisheimer of DigitalDay. “We know that no matter what needs or questions we have, there’s a knowledgeable and friendly member of the PEER 1 team willing to work with us to immediately resolve any matter that comes up.”

Addressing customer feedback across all lines of hosting services, and in a proactive effort to stay ahead of future customer needs, PEER 1 also has re-launched its Web site ( with a more streamlined, user-friendly design that clearly distinguishes between the company’s managed, dedicated, through its ServerBeach brand, and co-location hosting services. The new layout is more closely integrated with the ServerBeach site (, which is also being redesigned with a new layout to launch in February. The new sites are designed to provide easier navigation through information and resources, including tabbed browsing between ServerBeach and PEER 1.

For more information about PEER 1’s FirstCall Support visit:

About PEER 1
PEER 1 believes in the limitless opportunity of the Internet, and the business growth potential it provides for its more than 10,000 customers. As a leading online IT hosting provider, PEER 1 offers a reliable high performance Internet network supporting scalable managed hosting, dedicated hosting through the ServerBeach brand, and co-location solutions. Backed by its 100 percent uptime guarantee and 24x7x365 FirstCall Support™, PEER 1 ensures customers’ online presence is always fast, always available. Since 1999, PEER 1 has grown to include 15 state-of-the-art data centers in North America and points-of-presence in Europe. The company’s headquarters are in Vancouver, Canada and the stock is traded on the TSX under the symbol PIX.

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