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FatCow Pledges Quality Support or One Month of Free Service

December 10
22:52 2008

Web Hosting NewsBURLINGTON, MA – FatCow, a leader in Web hosting services for individuals and small businesses, has pledged to provide customers with a positive support experience.

Dubbed its “HeiferCratic Oath,” the support pledge outlines various criteria that must be met during customer contacts, such as answering calls in under two minutes, resolving issues right away or setting firm deadlines for follow-up, providing phone support based exclusively in North America, as well as assurances that the support staff, referred to as the “Moo Crew,” will be friendly, courteous and knowledgeable.

“We like puns here at FatCow,” jokes Paul Bukhovko, FatCow’s Marketing Manager, “and in this case, we’re playing on the Hippocratic Oath taken by physicians. We’re certainly not in the business of saving lives, but we do recognize that our customers depend on us to provide them with quality service and support. For many customers, their businesses – their livelihoods – are tied to their Web sites, and we take that responsibility very seriously.”

The oath goes on to state that, if customers are not satisfied with their support experience, a “Moo Crew investigator” will review potential violations of the oath and award an account credit equal to one month of hosting to each customer that has experienced a negative support contact. The full oath is available online at http://www.fatcow.com/fatcow/heifercratic.bml.

“We love our customers,” explains Bukhovko, “but everyone says that. We want to put our money where our mouths are, so to speak. It’s no accident that FatCow has been in business for ten years. We take great pride in our support staff, and our HeiferCratic Oath simply reflects the commitment we make to our customers each and every day.”

About FatCow
Founded in 1998, FatCow provides affordable and reliable shared Web hosting solutions for individuals and small businesses. FatCow pioneered the “one plan, one price” philosophy when it began offering its signature all-in-one Web site hosting package, The FatCow, ten years ago. FatCow’s fun and friendly approach to hosting has created years of tremendous company growth and exceptional customer satisfaction. For more information, please visit www.fatcow.com.

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