FindMyHost Interviews Craig Gendrolas, Founder & CEO at DTS-NET.com
Please tell us the year established and brief history of DTS-NET?
DTS-NET since 1997 goal is becoming the best service provider in professional services. With that goal in mind, DTS-NET has done a couple of things that make us stand out, including using state-of the-art servers and a support infrastructure that allows them to look at customer problems and resolve them quickly. With that in mind, they offer 24/7 customer support.
What do you offer your customers that are unique to your company?
DTS-NET staff and principal partners behind DTS-NET have a combined 40+ years experience in engineering, telecommunications, technology, and hosting, giving DTS-NET both the knowledge and practical experience necessary to guide DTS-NET to a market-leading position in the services arena.
What is the most challenging aspect to offering Web Hosting?
Adding new partners and staff to bring and build value for our customers. DTS-NET is always growing our infrastructure latest hardware and software this does being challenges from time to time.
What is it that makes DTS-NET a competitive company in the Web Hosting market?
DTS-NET is a company you can start with and grow with. DTS-NET is a good choice for newbies because of the support and ease of use.
However, DTS-NET is company for those with larger sites or sites that are growing, because of the ability to move easily from web hosting to many types servers.
What new features have DTS-NET added for its customers in the past year?
DTS-NET just started Sponsorship Program for customers on popular blogs and other busy websites and mobile apps.
What would you say is DTS-NET #1 asset to its customer base?
DTS-NET staff and principal partners behind DTS-NET
Where do you see DTS-NET and the web hosting industry in three years?
Businesses will have 60% or more of their applications on a cloud platform in three years. DTS-NET’s investment priorities over the next three years and beyond is the cloud
Do you own your own datacenter?
Where are they located?
North Carolina and with our partners with secure access locations worldwide.
What kind of backup power do you have?
Redundant power via UPS and diesel generator backup and renewable energy.
Do you have multiple backbone connections?
What connections do you have?
DTS-NET Has 100Gbps, 10 Gbps, 1 Gbps connections.
Do you offer 24/7 support?
Do you have technicians present 24/7 or 9-5 M-F?
What is your average turn-around time on a support ticket?
30 min or less
Do you charge your clients for support? If so, please explain.
No, terms of service apply
Do you offer a money back guarantee?
60 days, terms of service apply
Thank you for your time and insight into DTS-NET.