FindMyHost Interviews Dev Kumar M., Director, New Moon Web Solutions LLP.
Please tell us the year established and brief history of New Moon Web Solutions LLP?
We opened our doors in 2010, at that time we were operating with a different name; we actually started from Website and software development by taking hosting accounts from reseller account from service providers. Dated 09.01.2015 we changed our name and incorporated our company with Govt. of India (through Ministry of Corporate affairs under Company Act 1956, 2003) and have proceeded to grow our client base through word of mouth and acquiring several of our competitors.
What do you offer your customers that are unique to your company?
Experience and always leading the pack when it comes to features and packages.
We are providing discount offers time to time for purchasing Domain, Hosting, Reseller Hosting, Master Reseller Hosting, SSL certificates, Website Designing etc.
We are not a virtual company, we are the real company, real deal, and customers can come into our office, meet our staffs, we provide proper guidelines for starting a business or build online presence of their business. We are suggesting to our clients to Registered their business / Company with their concern Govt. of Country, Collecting necessary legal documents to run their business.
For Indian clients, we are providing Online Company Registration / Incorporation their business / company with Govt. of India according to their size / products / investments. We provide the same hassle free, online, no need to visit them to any Govt. offices.
What is the most challenging aspect to offering Web Hosting?
One of the most challenging aspects of the website hosting industry is providing a quality service at an affordable price. Many customers are only concerned with price. We do our best to educate the clients on how to choose a hosting service on quality rather than just the price.
What is it that makes New Moon Web Solutions LLP a competitive company in the Web hosting market?
Our dedicated, focused approach to customer service, support and satisfaction.
What new features have New Moon Web Solutions added for its customers in the past year?
We are providing complete requirements for Build online presence of existing business or starting a new online business. We are not only provided Hosting and Reseller hosting accounts but also provide Master Reseller and Alpha Reseller accounts so that our clients can start their own hosting business or web designing business.
What would you say is New Moon Web Solutions #1 asset to its customer base?
24 x 7 Customer Support team.
Where do you see New Moon Web Solutions and the web hosting industry in three years?
We will continue to grow and be well known for our price and quality of service. Web hosting industry will continue to filter good companies to provide the best service; we are coming with new concept of doing business by abiding all Govt. rules and regulations.
How many customers do you currently have?
We currently have a little over 4,000 customers.
Do you own your own datacenter?
We have lease space in two different data centers.
Where are they located?
Frankfurt, Hessen, Germany and Pune, Maharastra, India.
What kind of backup power do you have?
UPS batteries and onsite Diesel Powered Generators.
Do you have multiple backbone connections?
What connections do you have?
Web servers are directly connected to world-class fiber optic networks which ensure that your web site experiences superior performance in a fully-redundant and secure environment.
Do you offer 24/7 support?
Yes, we offer 24/7 support via email, phone and live chat.
Do you have technicians present 24/7 or 9-5 M-F?
8am – 10pm, 365 days in a year.
What is your average turn-around time on a support ticket?
20 – 30 minutes.
Do you charge your clients for support? If so, please explain.
Do you offer a money back guarantee?
Yes, we have a 30 day money back guarantee on all new account signups.
Thank you for your time and insight into New Moon Web Solutions.