FindMyHost Interviews Alexander Freeman, Managing Director at HostSailor
What is your name and position with HostSailor?
Alexander Freeman, I’m the managing director in HostSailor.
Please tell us the year established and brief history of HostSailor?
We have established HostSailor Early 2014, and we’ve been in business for a year now, I have spent over 15 years in the industry and I have a very well and knowledgeable background running hosting companies and from there the idea came up to start a new business where our main aim was to provide budget VPS services yet not sacrifice the performance, stability, support and management of the service, we are proud to own all our hardware which are located in Amsterdam, we plan to expand this year onward to more locations.
What do you offer your customers that are unique to your company?
– Management services included with our very low prices services.
– Response time within minutes.
– 14 days money back guarantee
– Instant delivery and a variety of platforms.
– Support, livechat, and phone contacts.
What is the most challenging aspect to offering VPS Hosting?
Keeping with the competition, offering top notch support, and making sure you keep your level of performance high, customers need proper care and great services.
What is it that makes HostSailor a competitive company in the VPS Hosting market?
Premium network, very low prices, friendly support and word of mouth.
What new features have HostSailor added for its customers in the past year?
– Upgraded some servers from 1x gbit to 2x gbit and 4x gbit
– Windows VPS for a low price.
– Stats page to check the uptimes of all our VPS servers.
– Enabled Ipv6
– Weekly backups.
– Free incoming bandwidth.
What would you say is HostSailor #1 asset to its customer base?
Customer support and the level of care we provide.
Where do you see HostSailor and the web hosting industry in three years?
Running multi locations worldwide, and offering a budget service starting from cloud hosting up to enterprise dedicated servers, targeting all levels of customers from personal to high end business around the globe. There is a lot of potential in the hosting market, and it will continue to grow and expand as the user needs and demands continue to expand too.
How many customers do you currently have?
Do you own your own datacenter?
No, but we own all the hardware, routers, switches and IP space.
Where are they located?
Amsterdam and Rotterdam, The Netherlands.
What kind of backup power do you have?
The datacenter has a UPS system in place as well as generators which can run on the long term, also have contracts with the larger gas company’s in Holland so they can refuel the generators before they run dry in case of longer outages.
Do you have multiple backbone connections?
We have a darkfiber ring running in Amsterdam and Capelle which comes into the DC from 2 different sides of the building, we also have multiple redundant fiber paths going from our routers to the other DC’s ( Telecity 2, Globalswitch, Telecity 5 ) which are going in 2 directions of the ring for redundancy so if one side of the ring would collapse we can still send traffic over the other part of the ring.
What connections do you have?
1gbit, 2x 1gbit, 3x 1gbit, 4x 1gbit, 1x 10gbit and 2x 10gbit.
Do you offer 24/7 support?
Do you have technicians present 24/7 or 9-5 M-F?
What is your average turn-around time on a support ticket?
Do you charge your clients for support? If so, please explain.
Do you offer a money back guarantee?
Yes, within 14 days.
Thank you for your time and insight into HostSailor.