FindMyHost Interviews Greg Makuch, GM of ThreadHost
What is your name and position with ThreadHost?
I am Greg Makuch the General Manager of ThreadHosting Inc.
Please tell us the year established and brief history of ThreadHost?
ThreadHosting Inc was established in June 20, 2012. After the closing of a long time hosting provider, customers and staff of that company choose to start their own Hosting company to continue the great work the staff were doing and provide continued service to the customers that choose to follow them to ThreadHosting Inc.
What do you offer your customers that are unique to your company?
The thing that our customers tell us is unique is that we are accessible. We are available to help them with moving their website or correct problem they may have. The ThreadHosting Team understands that many customers have little or no knowledge of the technical needs of hosting a website. Our team is always here to provide the customer the one point of contact to help with any of their online needs. Threadhosting provides its customers all the resources needed to not just host a website and all hosting entails, but design, SEO, and management as well.
What is the most challenging aspect to offering Web Hosting?
We Love our jobs that makes every day exciting and rewarding. We find few challenges we do not soon master. If we do have one challenge it’s that their never seems to be enough time in the day to do everything we want to do for our customers.
What is it that makes ThreadHost a competitive company in the Web Hosting market?
We answer the phone. We help the customer and always go that extra mile to help our customers succeed. We only succeed when our customers do.
What new features have ThreadHost added for its customers in the past year?
a) Most notable is the addition of R1Soft backup to all accounts. We have chosen to also do this at no cost to all customers. That allows the customers to restore backups any time they need. Most importantly the customer now has the peace of mind that there is a backup and its visible to them. They always have 10 days of backups that include their databases as well.
b) We have added additional data providers to insure redundancy and capacity is available to all clients. This has resulted in many clients remarking now much faster their sites are operating and how much more enjoyable it is to use with the increased speeds.
c) We have added Google Adwords management to our list of available services with a Certified Adwords Professional on staff. We are in the rollout of Managed Google Apps provisioning to our services with several customers already onboard. In 2013 we have a list of additional services we will rollout which continue to extend our service over and above offering hosting space to helping our customers succeed with their website marketing objectives.
What would you say is ThreadHost #1 asset to its customer base?
The team at ThreadHosting has been involved in the industry for as long as 18 years. They are trained and experienced in developing and deploying successful internet properties. That experience enhances the tools the customer has to insure their online presence is successful.
Where do you see ThreadHost and the web hosting industry in three years?
Our core services will only get better as time goes by. They are the key to our success. As new technology is developed and available we test and deploy it to our customers. We are making large strides in providing a enhanced group of service to the customer such as site management and Google products as we become certified.
How many customers do you currently have?
That’s a bit of a secret but let say its well into the thousands.
Who are some of your famous clients?
Although this is public record we only mention those that have provided us expressed consent to use their name. That list includes:
- Sask Lotteries
- Sask Sports
- Harvard Developments
- City of Kitimat B.C.
- Canadian Cowboys Association
- Saskatchewan Snowmobile Association
- Harvard Western
- Netnotic Marketing
- Innisfal Gold Club
- Beltline Community Association Calgary
- Lewis Financial
- Green Peace
Do you own your own datacenter?
Yes and No. We both own and lease data center space. Over the last few years it became apparent that the best service to our customers was available by leasing space in a commercial data center for all key services such as site application and email. By doing this we insure all required features such as security, power, available data carriers and environment are available to the extent we need. In addition we maintain a Saskatoon Data center for less critical services that do not affect the client’s experience. This allows us to insure uninterrupted service with full available redundancy.
Where are they located?
Our critical data center is located in Montreal in central Canada and all our date is stored in Canadian only. This insurer’s we comply with all federally mandated privacy laws.
What kind of backup power do you have?
Our Data center has 1750 KW diesel generators and as well 1500 KW of UPS that insures an seamless transition from power to back up should it occur.
Do you have multiple backbone connections?
Yes we feature multiple data providers (6 currently) that provide 50 Gbps capacity. This also insures a 100% up time guarantee on a congestion free network and no single point of failure.
What connections do you have?
The list of Data providers include:
- Level 3
- TATA communications
- Deutsche TelKom
Do you offer 24/7 support?
Yes. Although we do maintain administration hours our support staff is always available and best contacted by email. The response is always quicker by email vs phone at night.
Do you have technicians present 24/7 or 9-5 M-F?
Yes. Support is always on site and available for critical issues.
What is your average turn-around time on a support ticket?
The first response average time is less than 10 minutes
Do you charge your clients for support? If so, please explain.
Absolutely NOT ! Our support teams are always available to assist.
Issues covered range from password resets to site delivery. Core issues such as hosting email and database are always no cost. Of course we are available to do additional work in the area of development that do have additional charges.
Do you offer a money back guarantee?
Absolutely in the first 30 days we offer a no questions asked refund. If you are not happy we refund the cost of service less the cost of any items you will take with you, such as your domain name or secure certificate. We always request a chance to correct any issue and do want a happy customer.
Thank you for your time and insight into ThreadHost.