Skyview Web Host Interview
What is your name and position with Skyview?
Filipe Henriques, CTO
Please tell us the year established and brief history of Skyview?
skyview Cloud is a brand of skyview Technology Group, LLC. skyview was founded with a simple philosphy in mind: provide the best quality service and suport at an affordable cost. Since then, we have refined our mission to provide service and not just servers. We realize that our customers have many choices when it comes to hosting and we want our service to set us apart from the competition.
Since skyview was founded in 2005, we have grown to a point where we now manage and host thousands of servers around the world. Our team provides award winning customer service and support 24 hours a day, 7 days a week.
What do you offer your customers that are unique to your company?
Complete Cloud Ecosystem with exceptional customer support.
What is it that makes Skyview a competitive company in the Cloud Computing market?
We feel that the best customer experience is found through focus on the customer’s perspective. We design all our products and services with customer satisfaction in mind. Ease of use and clarity in presentation are some of the key factors to our success, and we enjoy providing our customers with this rewarding experience every day.
What new features have Skyview added for its customers in the past year?
1) Apple iPhone and iPad mobile cloud management application.
2) Windows 2012 support.
3) skyview Cloud Drive, remote storage with local performance.
4) Disaster Recovery as a Service.
5) Desktop as a Service (VDI).
What would you say is Skyview #1 asset to its customer base?
Our technology and Our team provides award winning customer service and support 24 hours a day, 7 days a week.
Where do you see Skyview and the web hosting industry in three years?
Simple, “skyview Office in a Box”.
How many customers do you currently have?
Do you own your own datacenter?
Where are they located?
What kind of backup power do you have?
UPS/Generator – 100% SLA on Power
Do you have multiple backbone connections?
What connections do you have?
Multi-Gigabit Connectivity - skyview IP transit consists of a mix of multiple providers including Globalcrossing, Sprint, and Level3 (through WBS), Abovenet, XO, Cogent, Highwinds and public and private peering. All transit connections are routed over single or double 1Gbps ethernet links which gives multi-gigabit data capacity for high scalability and future growth.
Do you offer 24/7 support?
Yes, via Phone and Email
Do you have technicians present 24/7 or 9-5 M-F?
What is your average turn-around time on a support ticket?
As of 12/03/2012 – 12 Minutes
Do you charge your clients for support? If so, please explain.
Do you offer a money back guarantee?
Thank you for your time and insight into Skyview.