Web Host Interview Chris Arnold, Product Manager at myhosting.com
What is your name and position with myhosting.com?
Chris Arnold, Product Manager at myhosting.com.
Please tell us the year established and brief history of myhosting.com?
Founded in January 1997 and headquartered in Toronto, Canada, myhosting.com is continually committed to providing leading hosting services by utilizing the best available technology and services from companies such as: Microsoft Corporation, Cisco Systems, Inc., Intel Corporation, MCI Canada/Verizon Business, VSNL International, Tucows Inc. and Network Solutions.
What do you offer your customers that are unique to your company?
Powerful custom VPS tools for building a VPS to exact requirements. Our tools provide unmatched flexibility in our market. Where most providers will force you to upgrade numerous features in steps (generally at a higher rate), our service allows you to modify individual components as need be. Our customers can individually upgrade RAM, CPU, disk space, backups to their exact needs!
What is the most challenging aspect to offering VPS Web Hosting?
One of the most challenging aspects is that customers have full control over their own container. This makes VPS difficult to support as customers really have unlimited server options available to them. myhosting.com”s dedicated VPS team is well versed in handling all requests should any arise.
What is it that makes myhosting.com a competitive company in the VPS Hosting market?
While our prices are very competitive, you won’t find a Windows VPS host around that matches us in specifications and support for the latest software out of the box (including WebMatrix and Plesk 10). Our one-stop-shop vision and commitment to providing the latest features and services really keeps us ahead of the curve.
What new features have myhosting.com added for its customers in the past year?
We’ve added out-of-the-box support for Microsoft WebMatrix and Plesk 10 in terms of software. In terms of hardware, we’ve also upgraded our Windows VPS environment to make use of SAN storage. What this means for our customers is that their VPS isn””t subject to hard disk access bottlenecks commonly found in hosted VPS environments!
What would you say is myhosting.com #1 asset to its customer base?
Our experience in the business has taught us that we have to stay on our toes. As such, you’ll see us constantly improving, updating and offering the latest features our clients expect all while retaining the flexibility to offer a wide variety of options to choose from for every hosting need.
Where do you see myhosting.com and the web hosting industry in three years?
Further into the Cloud is probably the answer you’ll get from any company that’s worth their salt. I think you’ll be seeing us venturing into Private Clouds and adding additional value to existing products through Cloud features and offerings. High availability, redundancy, and software at the core is where this business is headed.
How many customers do you currently have?
With over 50,000 web hosting customers in over 170 countries, myhosting.com continues to demonstrate an extraordinary level of value and choice to their customers.
Where are they located?
Our web servers and VPS are housed within Equinix and Earthlink Enterprise Data Centers located in Toronto, Canada and Rochester, NY, USA respectively.
What kind of backup power do you have?
myhosting.com Data centers are built with 100% power availability as a key objective. Diesel powered generators coupled with backup UPS (Uninterruptible Power System) allows myhosting.com to provide highly reliable and available hosting services.
Do you have multiple backbone connections?
By combining bundles of fiber optics with the redundant network engineering on multiple tier 1 service providers, our networks are able to create alternate routes for data transmission. This maximizes the throughput speed and capacity of each strand of fiber-optic cable. The result is a fast and reliable network connection on which our customers can rely.
What connections do you have?
Web servers are directly connected to world-class fibre optic networks which ensure that your web site experiences superior performance in a fully-redundant and secure environment.
Do you offer 24/7 support?
Our customer care center operates 24 hours a day, 7 days a week, 365 days a year. No matter where you are or at what time, our unsurpassed phone, chat and email support provides you with timely and accurate resolution to your technical hosting issues.
Do you have technicians present 24/7 or 9-5 M-F?
We are staffed 24/7, 365 days of the year.
What is your average turn-around time on a support ticket?
The vast majority of all our phone calls are answered in under 2 minutes and we strive to answer all email tickets in under 1 hour.
Do you charge your clients for support? If so, please explain.
No, all support for regular day to day operation of your website, email or VPS is provided free of charge. We do offer a Professional support service for more advanced tasks that any of our clients may need assistance with.
Do you offer a money back guarantee?
We strive to help you with any issues that may arise, but we do offer a 30 day money back guarantee on all our services if no solution can be found. For more details please visit http://myhosting.com/web-hosting/30-day-money-back.aspx.
Thank you for your time and insight into myhosting.com.