Web Host Interview with Lyubomir Dukov at Extreme Hosting
Extreme Hosting specializes in offering high quality shared web hosting to the adult industry.
While many hosts shy away from the adult industry, Extreme Hosting welcomes the customers and their demands by providing robust hosting solutions at affordable pricing.
Please tell us the year established and brief history of Extreme Hosting?
Extreme Hosting was established in 2001 by a group of web hosting specialists. Being in this area for many years before that like regular customers helped us to create a successful web hosting company.
What do you offer your customers that are unique to your company?
We offer a totally different web hosting solution based on a custom software and customer control panel, which makes us stand before the competition.
Our web hosting solution is totally customizable dislike many standard web hosting solitions other web hosting companies offer.
What is the most challenging aspect to offering Adult Web Hosting?
The most challenging aspect in providing adult web hosting services is to maintain a true 99.99% uptime and real 24/7 support to our customers with minimal response time.
What is it that makes Extreme Hosting a competitive company in the Adult Web Hosting market?
Extreme Hosting is among the leading companies in adult web hosting market due to the fact that we use our own custom built software and control panel.
If you need to find a company that is different from all the others, that is Extreme Hosting.
What new features have Extreme Hosting added for its customers in the past year?
We are constantly developping our system and adding new features for our customers. We were last upgrading all our servers to support the latest versions of PHP5 and MySQL. We also had a nice facelift of the control panel recently.
How many customers do you currently have?
We currently serve thousands of websites for customers from all over the world.
Do you own your own datacenter?
We work in cooperation with Sago Networks and our servers are located in their Tampa Bay / Florida datacenter.
Where are they located?
All of our servers are located in Tampa Bay, Florida.
What kind of back up power do you have?
Each one of the datacenter facilities has diverse power feeds, redundant generators, and N+2 UPS systems. The power system is further carried by PMM (Power Management Module) systems.
Do you have multiple backbone connections?
Yes, the datacenter has diverse fiber optic cable entries, this provides for greater redundancy in the event of fiber cut due to construction or bad weather conditions. Currently the datacenter has connectivity to Level(3) Communications, Global Crossing, PCCW Global, Sprint Business internet, Tiscali International Network, and XO Communications.
What connections do you have?
Currently the datacenter has connectivity to Level(3) Communications, Global Crossing, PCCW Global, Sprint Business internet, Tiscali International Network, and XO Communications.
Do you offer 24/7 support?
Yes, providing true 24/7 support to our customers in one of our main goals.
Do you have technicians present 24/7 or 9-5 M-F?
Yes, support staff is available 24/7, every day.
What is your average turn-around time on a support ticket?
The average response time based on the previous 12 months is about 45 minutes per ticket.
Do you charge your clients for support? If so, please explain.
Nope, technical support is absolutely free at Extreme Hosting
Do you offer a money back guarantee?
Yes, we offer a 30 days money back guarantee. Full refund, no questions asked.