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Web Host Interview with Artyom Khmelnitsky at AYKsolutions

Web Host Interview with Artyom Khmelnitsky at AYKsolutions
December 10
22:48 2008

This week FindMyHost.com interviews Artyom at AYKsolutions.

AYKsolutions specializes in locating top quality data center locations across the US.  Providing superior Managed Dedicated Hosting is a large focus with AYKsolutions, altough it has everything from shared hosting to VPS.

We go behind the scene to provide you with insight as to why AYKsolutions can benefit your business.

Please tell us the year established and brief history of AYKsolutions?
AYKsolutions was established in the winter of 2004. Our first goal was to provide affordable, non-oversold, shared hosting services. After a year we naturally progressed to provide dedicated servers.

What do you offer your customers that are unique to your company?
I would like to think that we are one of the most understanding and flexible companies out there. We do not mind going out of the way to provide a service to a client that is usually not covered under our regular support plan.

What is the most challenging aspect to offering Web Hosting?
Honesty and professionalism. In the years I have been a part of the Web Hosting industry, I have witnessed many companies come and go. For the most part, their downfall was due to their inability to clearly and honestly communicate with their clients. I would like to think that AYKsolutions is the complete opposite of that. We never keep our clients in the dark and always treat them with respect. The response has been phenominal and many of the clients who signed up with us back in 2004 are still using our services.

What is it that makes AYKsolutions a competitive company in the Web Hosting market?
This goes hand in hand with the previous questions. We pride ourselves on the way we treat our customers. We are always making sure our support is up to par and that client”s requests/issues are handled quickly and efficiently. Because of this, our client retention rate is very high and we pride ourselves on that. If a client stays with you for a long period of time, then we must be doing something right.

What new features have AYKsolutions added for its customers in the past year?
We are always working on adding new features and are constantly working to improve the client”s experience. Some of the things we have done are upgrading our look for easier navigation and faster loading. We have added our remote Vault backup solution with unlimited bandwidth. We have switched over to a new backend system that combines support and billing in one, easy to use interface. The most recent addition are the VPS plans.

What would you say is AYKsolutions #1 asset to its customer base?
Our dedication to providing a high-end hosting experience for an affordable price.

Where do you see AYKsolutions and the web hosting industry in three years?
I believe in three years, the technology will improve so much that it will be commonplace to setup VMWare clusters using high-end hardware. AYKsolutions will be at the forefront of this movement.

How many customers do you currently have?
We currently have over 600 clients.

Who are some of your famous clients?
Crazefm.com is a popular Bollywood radio station out of Norway. They have been with us from the beginning and we are honored to still provide them with quality services.

Which datacenters do you utilize?
We currently host our servers in AtlantaNAP, Colo4Jax, FDCservers and Peer1 facilities.

What kind of back up power do they provide?
Each one has on-site diesel backup generators.

Do they have multiple backbone connections?
Each location has multiple backbones

What connections do they have?
The upstreams vary, but some of them are Qwest, Sprint, Internap, AT&T, PCCW, Telia.

Do you offer 24/7 support?
Yes.

Do you have technicians present 24/7 or 9-5 M-F?
We provide 24/7 technical support.

What is your average turn-around time on a support ticket?
Currently, all tickets are answered in 15 to 20 minutes on average and depending on the issue are resolved within 30 to 45 minutes.

Do you charge your clients for support? If so, please explain.
The only time we charge for support is if the client is not fully-managed and if the client”s request is a complicated one. A good example of this would be an installation of a 3rd party script.

Do you offer a money back guarantee?
We do offer a 30 day money back guarantee on our shared hosting accounts.

About Author

MyHostNews.com

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